Privacy Policy
Mainland Animal Emergency Clinic provides routine and emergency veterinary care. We take your privacy seriously. This policy explains how we collect, use, and protect your information when you interact with our website, forms, chat, or calls.
Information We Collect
• Name, email address, phone number
• Appointment requests, service inquiries
• Pet details you voluntarily provide
Do not submit payment details, medical records, or sensitive health info online.
Automated Data
• IP address (anonymized)
• Browser type, device, operating system
• Pages visited, timestamps
• General location (city and region)
This helps with site performance, security, and analytics no personal IDs are collected.
AI Assisted and VoIP Tools
Our site uses AI chat and VoIP for questions, bookings, calls, reminders. Managed by us no diagnoses or medical advice is provided. We do not share or store chat logs beyond the session.
SMS and Email Communications
If you provide contact info we may send reminders, promotions, or offers via SMS and email. Standard rates apply. Text STOP to opt out, HELP for support. We do not share mobile numbers with third parties for marketing opt in consent required.
How We Use Your Information
Only for:
• Scheduling appointments
• Responding to you
• Improving our site
We do not sell rent or share personal data.
Data Flow
• Form submissions email directly to our inbox no database storage on site
• We do not retain data beyond sending the email
• We may import into our practice system for records
• Calls are logged only in aggregate counts no individual numbers are saved
Advertising
We run ads to drive traffic for example call now. Site tracking such as Google Analytics 4 Meta Pixel Google Tag Manager is managed by VSA Vet Media Inc and blocked if you reject our cookie banner.
Website Hosting and Maintenance
Hosted on secure Hostinger servers. Maintained by VSA Vet Media Inc they act as a data processor see their policy at https://vsavetmedia.ca/privacy-policy
Security and Retention
We use encryption, firewalls, regular scans. Data is kept only as needed and deleted when obsolete.
Your Rights
Under British Columbia’s PIPA and federal PIPEDA you have the right to access correct or delete your data.
Email privacy@almavets.ca and we will respond in 30 days.
Contact
15338 Fraser Hwy Surrey BC V3R 3P5 Canada
mainlandanimalemerg@gmail.com
(604) 588 4000
This site is not affiliated with Facebook and Meta.
Disclaimer
General info only not veterinary advice consult your vet. We disclaim liability for errors or reliance. External links are not endorsements.
This site is not a part of the Facebook or Meta website or Facebook or Meta Inc. Additionally, this site is not endorsed by Facebook or Meta in any way. FACEBOOK and META are trademarks of FACEBOOK and META Inc.
